26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Highest Rated Gain Stories

Stories are displayed on this page if they have been rated by four or more people and have a rating of over 60%.

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16805 Someone from NSW thinks their gain is Mind blowing! at 15 Apr 2011 08:17:07 PM
I rang them up and told them to give me a gobby for all the trauma they caused me, and the customer service operator caught the next plane from sri lanka to my place, and actually gave me a gobby! Stoked!
16 May 2011 11:58:37 AM: What if I am an optus customer, can I call vodafone and still get gobbies?

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12645 Someone from NSW thinks their gain is Awesome at 14 Jan 2011 04:30:24 PM
After emails, hours on hold and "we'll get back to you" I also emailed CEO Nigel Dews at lunch time and had a phone call back at 3pm from the TIO resolutions team. The Guy I spoke did not try to talk me out of it, was from Australia and was very helpful. Both my husband and my contracts have been terminated. Both had another 11 months on them. We can keep the handsets. And we also do not have to pay December's bills on both accounts! Telstra here we come...And make sure you ask for them to email the outcome so you have proof of what they said!
17 Jan 2011 11:26:15 AM: how do you email the CEO? where can I find his address?
17 Jan 2011 07:35:13 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Vodafail Moderation Team
11 Feb 2012 09:24:27 AM: I would love that email address!!!

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12699 Someone from NSW thinks their gain is Fantastic at 15 Jan 2011 02:19:56 PM
Contacted TIO, released from contract.

Gain = now with Telstra and I can make calls and access data.

16 Jan 2011 09:03:52 AM: I ported my number yesterday to Telstra. Going to take 24-48hrs to become active. CurrentlY at 22hrs.... IT FEELS BETTER THAN XMAS, IM SO EXCITED TO BE LEAVING....I CANT WAIT :-)
17 Jan 2011 07:56:31 AM: WOOOOOHOOOOOO... FINALLY, im a Telstra customer. My 48hr wait felt like a year.Cant wait to experience service.
17 Jan 2011 06:16:34 PM: How good is Telstra....? I am now on a cheaper plan with my call allowance and data allowance then with Vodashit, and I constantly have full reception and broadband like speeds with my internet. Vodafone - go suck a dick!
22 Jan 2011 04:16:37 PM: I ported this morning, took 1 hour and Telstra had me up and running. YIPPPEEE
26 Jan 2011 07:32:55 PM: @17 Jan 2011 8:16:34PM Cheaper? Really? Cool!
28 Jan 2011 06:00:19 PM: I also am finding telstra cheaper, only cos I dont have to ring direcory assistance at all, internet always works and I can use white or yellow pages. Thats where vodafail relly stung me, all the extra costs for directory assist
7 Feb 2011 08:06:25 AM: just wait to they overcharge you like they did me

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19382 Someone from NSW thinks their gain is Perfect! at 7 Sep 2011 04:03:17 PM
Walked into store with phone that had been barred for some reason, couldn't make calls, pissed as all hell, spoke to a surprisingly helpful & polite staff member who walked me through every single part of my contract, my bill and explained what happened. turned out when I started my contract online I spelt my own email address wrong and never got any bill to pay. 3 months with no bill pay, service was cancelled. #myfail. Staff were really understanding though, I thought they'd be hard to deal with, especially with all this press. But I've got to say, they were very professional.

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10407 Someone from NSW thinks their gain is Very at 4 Jan 2011 06:47:47 PM
It began by a bluff. I told them I was recording them. Vodafone customer care disconnected me for recording. After that I did record almost every call without telling them.
After registering a complaint with the TIO, I informed Vodafone on the next exchange that I was done talking to them until such time as I knew the TIO had contaced them. No More. As a guess, I have some 10-20 hours of calls recorded.

Today, someone in Australia from Vodafone called me. They were ready to play ball and see the end of me.

The contact (name I failed to get. My failing there. He was everything I wished Vodafone had been the past three months.) and I reviewed the history. I explained to him, I dissect spin every day. Just cut to the chase.

I recently changed from prepaid to contract. I am two months into a 12 month contract. My remaining contract was waived, no exit fees. Plus, they had already given me two free months. Basically cancelling out everything. Last was the phone to deal with. An LG Optimus. Retail about $260. Asked to send back, or make an offer to buy. I offered $100. They took it.
I have now gone w/ iinet. Who operate on the Optus network. Not the cheapest rates. However, I have been with iinet for years with my internet. The best customer service I deal with. Always honest, even when there have been faults- which are rare. Happy to spend money with a company who wants to supply a top notch service.

The saga is not complete yet. Once my new SIM cards come (moved my wife too) and the whole shebang is complete. I will post a comment saying so.

Thanks to this website and all the troubled folks who shared tales of woe.
This shows the power of the people when focused. Thank the Flying Spag Monster for the Internets. Our Voice. Our Power!
6 Jan 2011 09:56:19 AM: My new iinet sim cards came today. But we are not done yet. Vodafone has not ported my numbers yet. One call to iinet and they are all over it. Within minutes of the call. Updates are posted to my online toolbox and the support technician (in Melbourne) called me back as well.

Take a note Voda. This is customer service.

I have been with iinet for years for internet and VoIP. The best support I have ever had with an ISP.
If you are an iinet customer, look at the business sim plans. more freebies and bigger quotas.
6 Jan 2011 01:57:51 PM: Isnt it illegal to record a telephone conversation without the consent of the other party???
7 Jan 2011 09:42:30 AM: Isn't being fraudulent in your dealings with customers and holding a double standard over who can protect themselves give me the right to gather evidence. I did advise them when I bluffed. I did also state. I couldn't assure I wouldn't record in future.
I never published them. I did make the threat. The evidence is clear. They know it.
7 Jan 2011 09:44:58 AM: The saga for me is over. Thanks to this website and the TIO. I hope VF changes it's culture.
7 Jan 2011 10:08:06 AM: It is illeagl to record a call without the other half knowledge - however I think you will find that Vodafone state that the call will be recorded - they just don't state by whom....So, therefore they know the call is being recorded. Just my 2c worth.
7 Jan 2011 04:57:16 PM: worth shitload more than 2 c
29 Apr 2011 02:04:41 PM: It is NOT illegal to record a conversation, so long as one party is aware that it is being recorded ie you! The only time it is illegal is if both (or all) parties are unaware of the conversation being recorded (ie a covert listening device)
6 May 2011 04:09:43 PM: to the person who mentioned VF has not completed port out process: the provider whose no. is ported out has little say in the process. check with the gaining party.