Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9789 Someone from QLD thinks vodafone is Poor Service at 1 Jan 2011 02:56:01 PM
I moved from Toowong to Nundah and have noticed that the coverage in my new residence varies from poor to no coverage at all. Outside the house is marginally better. At the time I was self employeed and the mobile number was my contacts with my clients. After contacting Vodafone this solution was suggested to me, buy and used a bluetooth headset with the mobile phone placed in a locations where it would be be able to make and receive call.
This was a brand new Blackberry Storm and email was important to me as well.
I recall that on next occasion that I reported this reception problem and I was told that a technician would survey the area. This is on file. I have since called again to voice my fustration again. The result was acknoledgement of a problem. I explained my situation again and in particular the fact that I was not getting the service that I was paying for each month.
The customer service operator without any hesitation offered to reduce my monthly plan from approx $109 to approx $65, with no fees for changing plans while on contract.
I now am out of my contract and have reduced my plan to $45.
I have been a customer with Vodafone for many many years, does loyality count for nothing? Why should I continue to put up with this?
No coverage area's exist, don't pretend that they don't, I live in one.
My only alternative is to switch carriers if I want my phone to work at home.
But what good will that do.
This was a brand new Blackberry Storm and email was important to me as well.
I recall that on next occasion that I reported this reception problem and I was told that a technician would survey the area. This is on file. I have since called again to voice my fustration again. The result was acknoledgement of a problem. I explained my situation again and in particular the fact that I was not getting the service that I was paying for each month.
The customer service operator without any hesitation offered to reduce my monthly plan from approx $109 to approx $65, with no fees for changing plans while on contract.
I now am out of my contract and have reduced my plan to $45.
I have been a customer with Vodafone for many many years, does loyality count for nothing? Why should I continue to put up with this?
No coverage area's exist, don't pretend that they don't, I live in one.
My only alternative is to switch carriers if I want my phone to work at home.
But what good will that do.