26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9699 Someone from VIC thinks vodafone is call drop outs at 1 Jan 2011 07:39:36 AM
I am so sick a tired of trying to deal with this company!!! After being with a different service provider for over 10 years I approached DUDphone & was informed by the sales attendants at Crazy John's in Ballarat that the coverage was excellent in this area, and they further stated that coverage would be even better in the up coming months as a new tower was going up in Daylesford. In my profession I rely HEAVILY on my mobile phone & this was a crucial factor when changing service providers. (Wasn't I an idiot). It clearly states in my contract, "I have discussed and understand Network Coverage provided in the areas I require usage."

Service and coverage have provided a headache since day 1 although I persisted for quite some time. However, of late, the persistant dropping out of phone calls, colleagues telling me they have been trying to ring me and getting a recorded message that the phone is not in a service area. People ringing my wife's mobile (optus!!!) while she is working beside me because they wish to speak to me but can't get through to my phone, receiving text messages 24hours after they have been sent. To send a message from my home, which is 1.5km from the vodaphone shop, I have to walk around the house trying to find reception like it was way back in the early 1990's!!!

I made a complaint in October 2010 and was told I haven't complained enough and that they would send me a new sim card! Guess what?? No improvement at all!!

I rang again of on friday the 17th of December at my wits end and after hearing through the media that vodaphone was having to release customers from their contracts due to poor service and coverage. Whilst on the phone to customer service they had to ring me back three times due to the call dropping out. They finally put me through to accounts who were in the process of trying to tell me that I would have to pay for the termination of my contract when the phone call dropped out again. Within minutes it became clear that they had disconnected me, No phone call to tell me what was going on. At that point I rang back and after a 40 minute wait was told that my account was terminated and inactive, no discussion of fees.

I have since connected gone back to my old service provider but they have locked my iphone.

I also want an explanation as to a text I received in the last few days stating that I owe vodaphone an early contract payout sum

I would not have asked to get out of the contract a couple of months early if they had have met their part of the contract. Vodaphones service and coverage has been absolutely appalling and Vodaphone have failed miserably at fulfilling their part of the contract. I was a loyal customer to Vodaphone up till this point but given the poor service and failure on the part of Vodaphone, I fail to see how in good conscience they would seek monetary renumeration for the early termination of my contract.