Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
9621 Someone from WA thinks vodafone is immeasurable at 31 Dec 2010 04:53:36 PM
So we signed up in Sept 2009 with new handsets for 2 years. now, 17 months later both our handsets are unusable. We have not damaged them or misused them. One, a Sony Ericson, will not charge and will not read the Sim 95% of the time or you could be in the middle of a call and it would cut you off with a sim read error. (tried new charger, new battery and new sim, vodafone sent it to be repaired and it came back stating there was no fault to repair)The second handset is an iPhone 3GS 32GB which has also had a new sim in a half hearted attempt to correct a connection issue. Incoming calls are usually fine but with over half of all outgoing calls my call "fails" mid conversation, sometimes i find myself calling people back 4 times just to finish my business with them. Vodafone claimed no fault in this connection issue and issued me a new sim. the phone was fine for about 3 days and then it started again. upon taking it back i was advised that i was out of my 12 month warranty.
I have yet to find a single Vodafone employee who is even vaguely familiar with the Trade Practices Act 1974 (to be renamed tomorrow as the Competition and Consumer Act 2010) and they are all baffled when i try to explain their liability for the faulty goods they have supplied me.
After refusal to repair my goods (we now refer to them as bads instead of goods) i called their retentions team to discuss my alternatives which i thought to be reasonable.
1. waive my cancellation fees and re contract both my plans with new handsets
-or-
2. Repair my phones.
Unfortunately the call centre staff who are clearly not in Australia have no concept of consumer law so they will not even discuss the repair option. They have offered a discount on my cancellation fees which is just not acceptable. I barely see why i should be forking out a few hundred dollars to fix their problem.
So today i call them back with my TIO reference number, (i requested a call back that was meant to be between 16 and 25 minutes wait, turned out to be 90 mins) they took my number, looked at my file and said i was lucky to have been offered a discount as I'm not entitled to one and there is nothing more they will do.
As this is an unresolved complaint with the TIO i will wait till the 29th of Jan and see if any more comes of it, as it has to be resolved by this time. If not we will be leaving vodafone in September when our contracts end. Taking with us collectively 8 parents, 4 grand parents, 7 brothers and sisters, 15 nieces and nephews, 2 children and as many friends as we can. Our family are all on vodafone because we are so when we move away they will all follow.
I barely think my request is unreasonable considering they are in breach of the Trade Practices Act. My husband and I are not in a position to just pop out and buy new phones but we shouldn't have to. This is one company that has really fallen over itself in recent times (pretty much since it conglomerated with 3 mobile)
With any luck someone from vodafone will see this and realise how petty this is on their part, without your customers you are nothing and if we have to leave vodafone we will be taking at least 36 other customers away.
I have yet to find a single Vodafone employee who is even vaguely familiar with the Trade Practices Act 1974 (to be renamed tomorrow as the Competition and Consumer Act 2010) and they are all baffled when i try to explain their liability for the faulty goods they have supplied me.
After refusal to repair my goods (we now refer to them as bads instead of goods) i called their retentions team to discuss my alternatives which i thought to be reasonable.
1. waive my cancellation fees and re contract both my plans with new handsets
-or-
2. Repair my phones.
Unfortunately the call centre staff who are clearly not in Australia have no concept of consumer law so they will not even discuss the repair option. They have offered a discount on my cancellation fees which is just not acceptable. I barely see why i should be forking out a few hundred dollars to fix their problem.
So today i call them back with my TIO reference number, (i requested a call back that was meant to be between 16 and 25 minutes wait, turned out to be 90 mins) they took my number, looked at my file and said i was lucky to have been offered a discount as I'm not entitled to one and there is nothing more they will do.
As this is an unresolved complaint with the TIO i will wait till the 29th of Jan and see if any more comes of it, as it has to be resolved by this time. If not we will be leaving vodafone in September when our contracts end. Taking with us collectively 8 parents, 4 grand parents, 7 brothers and sisters, 15 nieces and nephews, 2 children and as many friends as we can. Our family are all on vodafone because we are so when we move away they will all follow.
I barely think my request is unreasonable considering they are in breach of the Trade Practices Act. My husband and I are not in a position to just pop out and buy new phones but we shouldn't have to. This is one company that has really fallen over itself in recent times (pretty much since it conglomerated with 3 mobile)
With any luck someone from vodafone will see this and realise how petty this is on their part, without your customers you are nothing and if we have to leave vodafone we will be taking at least 36 other customers away.
Would you take out a 24 month loan for a car and then when the car breaks down after 17 months complain that the bank won't waive the remaining repayments? Good luck