26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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9461 Someone from NT thinks vodafone is No security at 31 Dec 2010 09:21:49 AM
I lost my VF prepaid SIM card. My fault, but I wanted a replacement when going on holiday (to replace business SIM). I found the page on the VF website saying free replacement for lost card, visit a shop.

Here's the fail. I went into a Brisbane CBD VF store with the page about replacements printed and my number hand written on the top. The assistant was VERY (truly) helpful. He got a new SIM for me, confirmed the number, changed details on the PC and bid me farewell. At no point did I produce ID, answer security questions, OR EVEN GIVE MY NAME.

So much for 100 points of ID being needed. Just 'borrow' another person's account ...
13 Jan 2011 11:09:51 PM: A similar thing happened to my partner. Had issues with the SIM card and got it replaced - no questions asked.