26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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9457 Someone from QLD thinks their gain is 100 at 31 Dec 2010 09:08:57 AM
My thanks & congratulation to Adam Brimo for setting up this excellent webpage, it's brilliant! The stats page is excellent - Methinks the folks at VF will be in major damage control mode, I'd love to be a fly on the wall in the VF CEO's office.....
Thanks again, MB in Cairns
1 Jan 2011 06:15:28 PM: Thanks I'm glad you like it :) I've spent many nights working on this site and adding new features so feel free to send me any feedback you might have. All the best. Adam
2 Jan 2011 08:52:51 PM: Thanx Adam, while my problems with vodafone are slightly different to most I have read (most painful 5338) I really appreciate the opportunity to read other peoples experiences and I hope that this site may have given me the opportunity to get my message across to hierachy at vodafone.
3 Jan 2011 07:20:26 AM: Fly on the wall... Its taken them this long to acknowledge the elephant in the room!
3 Jan 2011 08:16:21 PM: I don't think it's that big of a deal to them, Vodafone would have in excesss of what 8 million customers, and just over 9000 hits on here, do the sums !!! Bit like a needle in a haystack really.

Goodluck anyways!!!
10 Jan 2011 07:41:22 PM: Don't discount the needle in the haystack!!In my many years of sales experience & training, it has been proven that individuals will tell maybe at most 1 or 2 people about great service they have received.On the other hand if you have received poor service you're more than likely to tell 5 - 10 others. So 9000 x 5 + the many who haven't heard of this site (I was unaware until today)+ my 1000+ friends on facebook + their friends.....give yourself some more cred - this is a significant needle!!
11 Jan 2011 07:51:11 PM: great info - great site
really it does come down to reasonable expectations and communicating them
hissy fits won't do you any good
availing yourself of the facts, planning and calmly discussing the problem and your expectations will get you a lot further but you are 100% correct in advising that it is worth getting the name of each person you speak to.
all the best
can't wait for the world where we share these resources in a much more equitable, resourceful and conservative manner rather than pillaging, over cunsuming and rorting to our hearts discontent.
13 Jan 2011 01:31:08 PM: hi umm your all sad, can you please tell someone who cares or get some more money so you can pay termination fees, oh and also your all losers. ahahaha yessssssssssssssss yes you are
23 Jan 2011 03:37:33 PM: Not sad at all, got out of 2 contracts, now with a great network, actually someone did care, voda sent me $6000 and 7 iphones, no termination fees to pay.
Have a look in the mirror Portnoy
10 Jun 2011 11:07:25 AM: bahhahaha i wish vodafail had like buttons! cos i'd likie 23 Jan's response to 13 Jan! ohh SNAP! lol