Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9454 Someone from SA thinks vodafone is appalling at 31 Dec 2010 09:07:38 AM
During October, I moved our buisness mobiles from Telstra to Vodafail. After two months of basicly no service at all for any of our staff at out production facility, we are now back with Telstra.
For a good part of the time we had no service and this was not a phone dependent thing, as it was largly the same over Nokia, HTC & Samsung Phones. Ocasionally when you did get service, it still didn't work properly with haphazard dropouts and disconnects.
On one occasion, I was able to answer a call, talk to the person on the other end, a land line, and then after about a minute the call dropped out. I was standing in a padock, the most significant object in this padock was a round hay bale. How does that work? I had service and then it just stopped. How does that work? Did the signal spit the dummy, pick up its bat and ball and go home?
After about a week of waiting on hold to Vodafone customer "we don't" care, we are now free from the vodafail menace.
For a good part of the time we had no service and this was not a phone dependent thing, as it was largly the same over Nokia, HTC & Samsung Phones. Ocasionally when you did get service, it still didn't work properly with haphazard dropouts and disconnects.
On one occasion, I was able to answer a call, talk to the person on the other end, a land line, and then after about a minute the call dropped out. I was standing in a padock, the most significant object in this padock was a round hay bale. How does that work? I had service and then it just stopped. How does that work? Did the signal spit the dummy, pick up its bat and ball and go home?
After about a week of waiting on hold to Vodafone customer "we don't" care, we are now free from the vodafail menace.