Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9422 Someone from NSW thinks vodafone is Extemely at 31 Dec 2010 08:02:12 AM
I have spent hours over the last week trying to get a person on the phone to discuss my wireless broadband account. After waisting my time trying to get their automated "Laura" to connect me to the right place, i only end up getting some idiot that has no idea what im talking about. I was constantly transferred or i get the "ill need to speak to my supervisor" only to be hung up on then i need to repeat the whole process. I shit you not this process took over 2Hours and i still had no answers.
If your disconected while talking to a customer rep or hung up on, surely seeing as though they have all your details why dont they call you straight back?
Vodafone is crap.
If your disconected while talking to a customer rep or hung up on, surely seeing as though they have all your details why dont they call you straight back?
Vodafone is crap.