Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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9293 Someone from QLD thinks vodafone is total fail at 30 Dec 2010 07:48:14 PM
My story is too long to type in here. Briefly, I had problems getting my new handset and Mobile Broadband modem delivered to me. It ended up taking months to receive the modem. I was assaulted in June and my phone was stolen. They would not honour the insurance policy unless I paid $300 excess for a $330 phone. I had to spend money on a prepaid phone. When I finally received my new handset I gave the other phone away. Unfortunately the set up procedure failed, and I was without a phone for weeks. This played a part in me becoming unwell and I was hospitalised for two months. I finally received my broadband modem and got to set up my phone in October. It took a lot of phone calls to reduce my bills for that period when I had no phone, and I had to pay off a lot of money. I thought that wasn't fair as there wasn't a sim active on it, and my old number had been blocked since June. It is now at the point where I can't stand calling them again to complain. I always get transferred to all the wrong departments and cut off. My new modem I got in October has failed to work properly the whole time I've had it. It usually works for 2-5 minutes before it cuts out. My bill is massive. I am a pensioner and can't afford it, but I must have agreed to it and now I have to wait another two years to change companies. It has been nothing but trouble and has contributed to my illness.
30 Dec 2010 08:37:05 PM: Your experience sounds truly horrible. Besides the suggestions listed under 'How To Complain' on this site, considering you are unwell, I think you might like to contact your local community legal centre to book an appointment and see if they can sort it out on your behalf.