26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8896 Someone from QLD thinks vodafone is extreme failure at 30 Dec 2010 07:53:31 AM
I ordered my iphone through Vodafone on the 1/8/10, received a faulty handset after 5 weeks. I contacted with Apple and they advised me to return to Vodafone since I've got it from Vodafone. Certainly, Vodafone agreed to replace a new one for me. However, after more than 2 months and numerous emails and phone calls they still failed to put down the order for the new phone for me. In the end, I contacted directly with Apple again and they replaced a new phone for me the following week. I don't understand how they could stuff up so much

Anyway, the phone calls take on average 30 minutes wait before someone answer the phone and the transfer between departments as well that usually result in more than one hour per phone call. One particular call I experienced was that after an hour on the phone, they put me to the right department then as soon as someone talked to me it hung up and I had to call again which took another hour

Thank you for the opportunity to express my frustration and I hope Vodafail acts as warning for all big telco companies that they will not be able to get away with bad services and expect the customers would just accept it