Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8891 Someone from QLD thinks vodafone is Frequently Frustrating at 30 Dec 2010 07:38:59 AM
We live in the middle of the Gold Coast (500m from the Vodaphone shop and use vodaphone for both mobiles and mobile internet. The internet has been intermittent at best, frequently dropping or not finding a network and the phones have very poor call quality. One evening, after being on hold for 55minutes, the lovely lady in Mumbai apologised and explained that the internet problem was due to the fact that we had purchased an "outdoor" contract which didnt work properly indoors and she would cancel it immediately!We requested she not do that and the next day,we went into the Vodaphone shop 2 minutes down the road (where phone/internet signal is excellent btw) and related the story to them - embarrassment best sums up their response, and they are still unable to explain the poor signal, which continues now. We are lucky as we are not on contract so can change, but are holding out for Vodaphone to fix their network problems (for how much longer is hard to tell).