26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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8868 Someone from VIC thinks vodafone is ITIL perspective at 30 Dec 2010 06:47:36 AM
At times my 3G mobile internet connection is slow or just non existent! A few key words for Vodafone to take into consideration.

Demand Management - How are you controlling usage on your network to improve speed? (eg free access to social networking websites is bound to increase traffic and presumable slow down requests to other sites)
Fit for Use - Despite 3G internet access being widely available in the metro areas, is it the service acceptable for the average user? (ie too slow?)
Incident Management - The best way to tame the savage customer is through information. With the ability to immediately access all of your customers (eg through an SMS or something) why isnt this being done? Why dont people answer phones quickly enough in the call centres?

Just my thoughts.