26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8860 Someone from QLD thinks vodafone is Disapointed at 30 Dec 2010 06:19:02 AM
I have been the greatest advocate of Vodafone, even did work experience in their head office yars ago because they were the most customer focused operator who genuinely cared for their staff.

Now I find it impossible to defend my allegiance to them as I am constantly disappointed with their service and regret convincing others to use them.

My issues are coverage fluctuations in the same location, a lack of clarity on call rates (some are free while others seemingly in the same time frame cost a fortune). I am now deliberately late paying every bill. They can wait for me.
30 Dec 2010 06:31:18 AM: I used to tell people how wonderful they were too... They are now in the join at your own risk category.... Along side telstra!