Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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8809 Someone from QLD thinks vodafone is Very at 29 Dec 2010 10:46:18 PM
Been having issues since about August. I have an iPhone 3Gs, was working great, had 4-5Mbps at home, now less than one. Used to be able to use when out and about to look up things (eg at JB Hifi to look up a movie to see if worth buying), and to use Facebook. Now that is near impossible. Have calls where the voice goes in and out. Calls drop out 10-20% of the time, double that if calling another Voda service (which is a pain because both my best mate and my sister are Voda). Called Voda last week, they offered me one month free while they investigate (like that will help). Called TIO, they are going to talk to Voda for me. Now just waiting for Voda to respond.. could take a while. Can't wait to leave and go to Telstra (never thought I would say that).