26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8489 Someone from QLD thinks vodafone is I'm fed up!!!!! at 29 Dec 2010 02:22:10 PM
I've been a vodafone customer for many, many years. Early this year I renewed my contract with them (big mistake!!!) and since then the service which was becoming poor has become almost unbearable.

I am a carer for my elderly mother and my daughter (who is very ill)I also have a son and grandchildren in Sydney. I need my phone to be in constant contact with my charges and in recent months there have been a number of emergencies where my phone has either dropped service, dropped calls in the middle of conversations or not been able to get through (just get message bank) and then the person I'm calling doesn't even get a missed call, no voicemail is there and txt messages get to me 3-4 days late, the latest being an emergency to collect my 90 yr old mother - bit late after 4 days!!!!!!!!!!!!!!!!

I've documented all these problems and called vodofone every time, the last time I called I got put through to three different places, each time saying "oh I don't deal with iPhones" I'll put you to that section - well they obviously don't even know how to do that so how can they claim to have good service - I ask you!!!!

Sometimes in my own house I have different levels of service, I could be sitting on my couch talking then walk to the kitchen to make a coffee and bang - call dropped out - no service - let me ask you, what's the reason we have "mobile phones" isn't it to be able to walk around in one's own home??????

I'm fed up!!!!
And I'm outa here!!!!!