26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8310 Someone from SA thinks vodafone is at 29 Dec 2010 11:43:27 AM
Lara LAra BLOODY LARA we dont want to hear you on a MESSAGE machine we WANT to HEAR YOU IN REAL LIFE PLEASE PLEASE PLEASE WE ARE NOT UNDERSTANDING YOUR CUSTOMER SERVICE TEAM FROM BOMBAY MUBAI OR WHERE EVER THE HELL THEY ALL ARE HELLO LANGUAGE BARRIER ALERT WHOS WITH ME?
29 Dec 2010 08:05:02 PM: apparently no one you racist bogan
5 Jan 2011 09:20:48 PM: well sometimes its from india and sometimes its local, both personally i found Indian service way better. they also give me call credit if thereare any complaints
5 Jan 2011 11:08:37 PM: I completely agree with the comment above, being annoyed that "Customer Service" is being handled by people who are not fluent in your language is NOT customer service. while the person above is emotive and angry he does'nt use racism. Racism would be saying "I this the Indian customer service team are a bunch of idiots". I bugs me how so many topics have become socially tabo under the "racism" flag.
6 Jan 2011 11:32:41 AM: getting ripped off with lousy service isnt anything to do with racism, having people ill equipped to perform a job with language issues is the most frustrating experience ever..Lets face it as Aussies we tend to call a spade a spade if we are unhappy we tend to voice it in the most basic and verbal manner. If that is racism you may want to look at your own interpretation of the politically correct handbook which coming from my experience is hell bent on pandering to those that believe it is possible to pick up a turd by the clean end.
6 Jan 2011 02:58:00 PM: hahaha RACIST BOGAN
6 Jan 2011 04:05:38 PM: @6 Jan 2011 01:32:41 PM:I feel genuinely nauseated after reading you verbose reply- you "Aussie"- hardly "the most basic and verbal manner". In fact, it resembled basic slick PR Politician spin, with an ante-diluvian attitude and hidden agenda- so, wild guess, you're "underemployed" after we Aussies flushed away the Little Turd on November 24 2007?
Or overworked spamming for Voodoofone? You tell me, you "Aussie". BTW, most of us write it as WE say it- "Ozzie"
ref: "Ozzie ozzie ozzie oy oy oy" (May be somewhere in VF's cricket promo footage)
26 Apr 2011 08:16:43 PM: Aussie is correct I believe we are on a Website not a Cricket match. I also have an issue with understanding who I talk to when trying to make a complaint to Vodaphone. How can someone try to help you if they cannot understand you and you can't understand them !!!!!! This is not racism it is just FACT....