26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8221 Someone from VIC thinks vodafone is mega fail at 29 Dec 2010 10:05:02 AM
I signed up for a whiz bang offer in 2001. I ended up with a phone that was so big it wouldn't fit in my pocket (motorola a series). The problems began the moment I walked out the door. The battery would last just 4 hours in standby. I'd carry two batteries with me just to last the day. Support said that it was normal! Bullshit!

The network coverage was worse than telstra by a country mile. I couldn't make calls indoors from an office in balwyn, just a few km from the cbd! Hopeless.

The phone from hell would not be repaired. The customer service was non existent. So I stopped paying the bill and whenever they rang me with demands for payment, I told them payment would be made immediately if they give me a replacement handset.

I think you know how this ends. Bill goes to debt collectors. I tell them to suck it. Account holder get nasty annotation in credit file. I complain. They get written off.

Anyway, about a year ago we moved up to the nsw border and my wife was with voda despite my dramas earlier (they never listen). No signal in the town. Not even 2g. Nothing.

So sometimes we'd get one bar from the next town. One fleeting bar of signal. But most of the time the phone just sat searching and chewing through battery.

Needless to say they expected us to pay out the contract. Yeah right. So I threaten to call the tio. Of course we'll let you leave early, they say.

Worst telco in the country. Don't use.