Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8141 Someone from VIC thinks vodafone is TOTAL AND UTTER FAIL at 29 Dec 2010 08:57:00 AM
I had been with Vodafail for over 13 yrs and over the past 6 yrs, I have seen a steady decline. Steady at first, but its now a LANDSLIDE ! I got out of my contract and changed to Telstra by arguing and arguing and arguing that if they can not provide me with a service, I can not be expected to continue paying for something I DO NOT RECEIVE ! Eventually they caved in but. Last night I heard that VODAFONE have set up a special number to log complaints with their network and the number is 1555. THIS NUMBER IS NOT NEW, ITS THE VODAFONE NUMBER EVERYONE DIALS FROM THEIR HANDSETS FOR FREE. NOTHING IS NEW, NOTHING HAS CHANGED, YOU STILL GO AROUND IN CIRCLES ON THEIR 1555 MENU UNTIL YOU EITHER HANG UP IN FRUSTRATION OR GET DROPPED OFF IF YOU HAVE SIMPLY MOVED 1.05462 millimetres to the left AND THE SATELLITE HAS BECOME CONFUSED AND DROPPED YOUR CONNECTION. EVENTUALLY WHEN IF YOU GET THROUGH AND YOU HAVE BECOME OLD AND GREY, THEY VERIFY YOUR MOBILE NUMBER AND IF YOU DROP OUT, THEY DONT EVEN BOTHER TO PHONE YOU BACK THEY SIMPLY DONT CARE, ARE THE WORST TELCO IN THE SOUTHERN HEMISPHERE. THEY ARE SIMPLY THERE TO TAKE YOUR MONEY AND GIVE YOU NOTHING IN RETURN.