26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7557 Someone from SA thinks vodafone is Fail at 28 Dec 2010 07:06:25 PM
I have 2 phones joined to my account name and my pain commenced about 3mths ago!! Both phones were being used in 2 different areas of Adelaide with the same cpmplaint of no reception for hours at a time and text messages being received in bulk hours after they had been sent Vodafone were tellimg me it was the handsets which I could not really believe since they were not the same model phone but who was I to believe!? Hours on the phone on different days of the week for about 3 weeks we reset phone settings and many headaches later still for them not to have the connection I was paying for since both these phones are for my teenage sons they are actually my life line to them both. Finally they admitted it may be time for an upgrade so we did this about 4 weeks ago which was fine until about 2weeks ago and the pain has started again intermitten network again!! Then I saw this on the news last night and today tonight this evening so i thought I would join in and pass on my disappointment of paying for a service which Iam not receiving at the moment. Hope we can get this sorted out since I have also gone from $49 & $29 plans to 2 $69 plans hoping all would be good for the next 24months. Sue Elliott Greenwith S.A.