26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7477 Someone from QLD thinks vodafone is Couldn't return Modem at 28 Dec 2010 06:38:09 PM
I had zero Broadband coverage in a 'full service' and attempted to return the modem the following day after 2 hours talking to India. 3 trips to the local dealer and 4 hours on the phone being shunted around and I was finally sent a return envelope which went the day it arrived. Bills kept coming ...more trips and phone calls. I was then accused of NOT sending it back. I had to prove with a receipt the package had been sent. Vodafone finally cancelled my account but we still get statements saying they owe us money. They lost me and everyone I know very quickly.
Rob (Noosa Parklands - Tewantin)