26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7409 Someone from NT thinks vodafone is Shithouse Customer Service at 28 Dec 2010 06:26:24 PM
We're in cyclone season in Darwin and I'm on call in the event of a cyclone. Unfortunately Vodafone network goes offline during even minor storms. First call to customer service basically blamed me for living in Darwin. 2nd call ended with me on hold for 2.5hrs before they hung up on me. 3rd call had me on hold for another 2hrs and no result. 4th call had me on hold for 1.5hrs, Vodafone agreed to waive my bill for my two phones for three months, still shitty coverage.
5th call was to telecommunications onbudsman. Vodafone call me and get stuck into me for not trying harder with their customer service people.
Last call was to Telstra to change carrier.