26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7171 Someone from NSW thinks vodafone is lousy service at 28 Dec 2010 05:48:33 PM
i renewed my contract the start of nov 2010 and i didnt want a phone as i have an iphone that i am happy with but i was told i had to have a phone and was talked into getting a Nokia N8 and had to pay $120.00 up front .the sales person on the vodafone sales department told me this was a great phone but after using it for 2weeks my husband sent it in for repairs as it was hanging up while he was in the middle of calls and asked if we could have it replaced with a different phone as we know this phone has had recalls because of battery problems and dropp outs ,but we were told no we would have to have the same phone back ,the phone has a lot of faults and a friend of ours has the same model and has the same problems ,i didnt want a phone to start with but was talked into getting the phone and now they wont exchange it for a decent phone.we sent the phone away on 16th dec and still havent heard back from the store regarding the replacement