26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6502 Someone from VIC thinks vodafone is VodaFAIL! at 28 Dec 2010 12:21:30 PM
I'm a full time worker, I don't even have time to scratch myself let alone making 2697 phone calls in one month! My phone bill came home to be $1270 because vodafone said that I had exceeded my plan. I had complained and they said they'd do something about it, they said they'd take 50% off of my bill, but that for some reason came down to $890! I called to complain again and they said the only thing I could do now is to upgrade my plan and they'd take another 50% off. Alright, I dis that but I wasn't a happy customer. Then after a while of thinking I decided not to use my phone at all.. The next month my bill came to $3000+! Wth?! I didn't even use my phone! That was it, I didn't use the phone, I called up to complain so many times and every tune I called I had to repeat my story over and over again. I got so sick of them I just dropped it, never called them again and I wasn't going to pay for something that I didn't use! They took me to debt collectors and I still didn't pay, they put me down on the black books and now I have bad crept for FIVE years for a ridiculous, lying, decieving and manipulative company that cares for nothing mbut money!