26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6467 Someone from NSW thinks vodafone is killing them slowly at 28 Dec 2010 11:52:12 AM
I'm in Tuross Head at the moment visiting family. My husband and I are with Vodafone and have no network coverage AT ALL, my sister-in-law and my brother are with 3 and they have full 3G coverage. WTF is going on? I thought 3 & Vodafone were one and the same, perhaps I'm mistaken......Currently I'm on hold to Vodafone, fourth time today, first sunny day since getting here and i've been trying to resolve this issue since 10.30am it's now 1.50pm. Meanwhile my family is yelling at me because they're waiting for me to go fishing with them. This is only one of my issues,
i havent written about the call drop outs, dodgy internet etc. What a joke, although I'm certainly not laughing.
28 Dec 2010 12:22:59 PM: I just got off the phone from the Technical Disservice department of Vodafail who told me that I need to take my phone to a different location to see if my network coverage improves, if it does improve then I have to call vodafone back to tell them and then they will escalate my issue to the Network Specialists (???) and they will try to find out why I cannot get service at my current location. If the newtork coverage does NOT improve then I have to go and get new SIM cards for my husband and I as they might be faulty! SERIOUSLY....way to go to make it sound like it's not vodafones fault!
28 Dec 2010 12:31:16 PM: By the way they also told me that 3 and vodafone are separate and use different network towers? Is this correct?
28 Dec 2010 04:26:10 PM: I was asked FOUR times to change my SIM by the indian call centres, amongst other resets. I did it 3 times to humour them, the 4th I went to the TIO and complained about the 86 phone calls (no joke) I'd made in the previous 3 months and the disgraceful customer service. Fortunately their computer systems log each call and email. Even the insane ones where the Indian Call Centre says to email Vodafone, and when I did the email reply said "you spoke to 1555 about this problem already, so case: CLOSED" were logged by Vodafone, shooting themselves in the foot.

I'd had no signal at ALL unless I stood on my letterbox out on the street and waved my phone in the air and maybe (just maybe) I might get it for 30 seconds. The TIO made Vodafone call me about the issues. I was polite to the VF guy (it helps) and he let me out of my contract and gave me a huge $8 credit! Huge! He told me it was pretty obvious after the first SIM swap that wasn't the problem.

I'm now so happy with Telstra it's not funny. I almost feel like washing my mouth out with soap saying that, but it's true :)