26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
628 Someone from NSW thinks vodafone is A JOKE!! at 17 Dec 2010 08:38:27 PM
I live in Crows Nest - 5km from Sydney CBD - my phone stopped working in the back half of my house! I spent HOURS on hold and getting through to people overseas who claimed they 'understood my frustration' then spouted mumbo jumbo about no recorded problems in my area, they would have to run an engineers report that would take a few months then they would get back to me.....total rort!! And to make matter worse my cr*p phone would drop out half the time, making me have to call again and wait in the queue forever....grrr!! Finally went to the ombudsman and surprise surprise...got a call from someone from Vodafone not in an offshore call centre saying since I was 'such a valued customer' they would let me out of my contract. Now with Telstra and have never had a call drop. The TIO should really crack down on these guys....they are signing customers up to a service they can not deliver and making it almost impossible to get out of the contract