26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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6263 Someone from NSW thinks vodafone is over reaction at 28 Dec 2010 09:30:51 AM
Wow, most the other Telco's have had problems in the past, short memories we have. Telstra's customer service has sucked for years and continues unabated.
Have been with Vodafone for about 15 years and I must say they have been excellent overall, have not had any issue's but then again I only use it for personal calls not business or any of the bandwidth hungry apps that have overwhelmed the system, they'll fix it. Could they have handled it better??, sure, chill out, you'll live longer. No pain here.
28 Dec 2010 09:39:14 AM: Don't get me started on Telstra....They are the biggest joke of a telecommunications company out. That said my experience with them has only been land line and broadband.

As for chilling out, personally i can grit and bear the problem with vodaphone but it is a a pain in the *** to pay for a service you don't recieve.