26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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6168 Someone from QLD thinks vodafone is extremely FAIL at 28 Dec 2010 08:44:59 AM
will shorten this down, cause to explain the entire problem will take too uch of your time!
i bought a brand new vodafone, it was stuffed. getting extremely hot and going flat within a couple of hours!
i took it in and they sent it away. after six weeks i called and it had been sitting there for three weeks with no phonecall. it was still stuffed, same problem.
i took it in again the next day, they sent it away and it took three more weeks. once again it was sitting there without a phone call to let me know it was ready! AND . . . still stuffed!!
i took it in the third time and asked for a new one! but no, company policy is "it has to be sent away 3 times first." it was gone for another 6 weeks. during which time i called a couple of times to see if it was ready, to which i received some very abrupt replies stating that they will call me when its ready (yeh right!!)
it was still stuffed after the third time and i went back in again! after an hour of waiting because even the sales rep got put on hold! they finally agreed to give me a new phone which will be sent out!! and i should receive it within 10 working days. AWESOME!!!
it has since been 8 weeks and no phone! chasing it up, but as yet, no luck!