Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5917 Someone from VIC thinks vodafone is at 28 Dec 2010 06:35:58 AM
We tried to run an emergency business using three mobiles phone. Our calls would drop out when we were talking to clients. Sometimes we would have to call a person 5 times use to have a conversation. We lost business as calls went straight to message bank, We had to use our house phone to make calls
This service caused so many arguments between us that in the end i had to try to cancel our plans, spending hours going into the shop, hours on the phone to customer care, hours organising to send the phones back other wise you have to pay them out. Always write down times and ask customer care for a reference number.
Some one advised me to make sure i sent back the phones by registered mail because they will call to say they never received the mobiles back, sure enough two months later i still had a bill of $1.600 went through two hours of calls they started an investigation to see where the phones were i kept all the registered mail receipts and phone Aust post they told me when the phones arrived and the day the phones arrived , time and who signed it. With out providing them this information i am sure i would have been charged for phone i returned. We are now with Telstra and our service has never dropped out.
YOU CAN GET OUT OF YOUR CONTRACT (but we wont ever get our lost business back)
This service caused so many arguments between us that in the end i had to try to cancel our plans, spending hours going into the shop, hours on the phone to customer care, hours organising to send the phones back other wise you have to pay them out. Always write down times and ask customer care for a reference number.
Some one advised me to make sure i sent back the phones by registered mail because they will call to say they never received the mobiles back, sure enough two months later i still had a bill of $1.600 went through two hours of calls they started an investigation to see where the phones were i kept all the registered mail receipts and phone Aust post they told me when the phones arrived and the day the phones arrived , time and who signed it. With out providing them this information i am sure i would have been charged for phone i returned. We are now with Telstra and our service has never dropped out.
YOU CAN GET OUT OF YOUR CONTRACT (but we wont ever get our lost business back)