Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5845 Someone from NSW thinks vodafone is Primitive at 28 Dec 2010 06:07:20 AM
I signed up with Vodafone after being a long time Optus customer. My parents got a new iphone and I did to.Since then it has been nothing but a horrible experience. I am a single mother of two kids who go to day care I need my phone in case the child care need to contact me but if I am at work I do not have reception on my phone even though the person sitting next to me has full reception on their phone, they are with optus.I have tried to contact Vodafone but it is near impossible. I dont receive messages when they are sent. Calls drop out there is really poor recetion no matter where I am.I have to walk around trying to get it. I was charged with excess net charges even though I dont use use it as it is impossible to do so it took me three days to contact Vodaone customer (not Care) to talk to someone about it and finally got on to someone only to be told that there was nothing they could do about it even though I asked them to look at my other bills that clearly showed that I do not use the net on my phone but they were not interested all they did was take money of it which still made it double my monthly amount.I dont use the net on it as it is impossible to do so.I am so over it it is the worst thing I have ever done I need a reliable service in case my children need me but with vodafone I cannot expect this.