26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5819 Someone from Somewhere else thinks vodafone is Rubbish at 28 Dec 2010 05:48:45 AM
Hey - what about getting a site going in NZ. We have the same problems here but it keeps getting swept under the carpet
5 Jan 2011 10:47:20 AM: Are Vodafone supporting the Australian cricket team?
From my information the Australian Cricket team have been performing a lot better than Vodafone Australia.
So, Vodafone, how about spending less money on spin and visibility and more on the actual service that customers are paying for?
5 Jan 2011 10:54:13 AM: Perhaps that way you wouldn't be getting so much (free) attention because of the Vodafail website.I suspect your shareholders lose a lot of money because of that free attention in the long run.The price of their shares will be in Vodafreefall.
20 Jan 2011 01:41:34 PM: OP- That could be explained by the call centres being in India. Here Vodafone store staff behave uncannily similar to carpet salesmen.
Could be the only genuine closing down sale coming up.