Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5796 Someone from QLD thinks vodafone is MEGAFAIL! at 28 Dec 2010 05:35:33 AM
No service on my Vodafone Mobile Broadband Card. When there WAS service it dropped out every 5 seconds and i had to log back in. OVER AND OVER AND OVER!! No response when I called to complain. Felt like the complaints line was purposely ignored in hopes that I'd GO AWAY! Left on hold for ages, costing me $1/minute on a prepaid mobile card. Second class customer, because I have NO Vodafone Mobile #(My PHONE is with Virgin, Thank God) and their service number demands your Vodafone Mobile # BEFORE they'll attempt to help you. Answered by this smarmy 'LARA' voice that drops you out without satisfaction to your problem. I had to GO to a Vodafone store for help... even THEY spent 30 minutes on the phone to their OWN headquarters before someone answered! Demanded a payout figure for my (non contracted) service... PAID it on the spot and got an invoice three weeks later insisting I OWED them the $16 CREDIT that THEY owed me. Received additional invoices and SMS's DEMANDING payment of a $16 CREDIT! Had to call AGAIN to get the $16 refunded to me... HAVEN"T SEEN it YET! THEY SUCK! THEY SUCK! THEY SUCK! I HATE THEM! I'D RATHER STICK PINS IN MY EYES THAN TO EVER HAVE TO DEAL WITH THEM AGAIN. I WOULDN'T P**S IN THEIR EAR IF THEIR BRAIN WAS ON FIRE!