Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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5766 Someone from ACT thinks vodafone is Just Like Anything Else these days at 28 Dec 2010 05:02:57 AM
I don't think I've ever owned an electronic product of any kind that has worked 100% perfect 100% of the time....!
If we look at Xbox 360 "red ring of death" mess, at one point, up to 68 out of 100 were defective and required repair or exchanging with Microsoft directly through a mail-in service, leaving you without your $700 brand new purchase for up to months at a time!!!
Microsoft originally stated that there failure rate was withing the accepted industry standard of 3%-5% as this was later to be found untrue they are still under investigation for it.
http://en.wikipedia.org/wiki/Xbox_360_technical_problems
All up we are looking at around 10,000 complaints here, and there is about 4 million contract customers, plus how ever many pre-pay.
What we are seeing here is about a quarter of a percent, well below 3%.
At 3% 120 thousand customers phones could all stuff up and it would be within standard.
The ACCC are apparently investigating but I don't see much coming from it, TELSTRA alone have on average 5 times the complaints on here every single year!
I'm Just Sayin!
I don't think I've ever owned an electronic product of any kind that has worked 100% perfect 100% of the time....!
If we look at Xbox 360 "red ring of death" mess, at one point, up to 68 out of 100 were defective and required repair or exchanging with Microsoft directly through a mail-in service, leaving you without your $700 brand new purchase for up to months at a time!!!
Microsoft originally stated that there failure rate was withing the accepted industry standard of 3%-5% as this was later to be found untrue they are still under investigation for it.
http://en.wikipedia.org/wiki/Xbox_360_technical_problems
All up we are looking at around 10,000 complaints here, and there is about 4 million contract customers, plus how ever many pre-pay.
What we are seeing here is about a quarter of a percent, well below 3%.
At 3% 120 thousand customers phones could all stuff up and it would be within standard.
The ACCC are apparently investigating but I don't see much coming from it, TELSTRA alone have on average 5 times the complaints on here every single year!
I'm Just Sayin!
Either way all companies that provide electronic products and services have a percentage of customers that experience issues with product delivery.
There will always be something wrong or not working for a small amount of customers, and what has been represented so far is less than or at most on par with what is already accepted as a reasonable and realistic amount of failure.
Any mobile phone service provider anywhere in the world can possibly face these issues, even TELSTRA, it just depends whats going on at the time, OPTUS had lots
of similar problems several months ago, AT&T had millions of customers affected last year with all sorts of capacity problems, and it takes time to fix it.
If you read your contract agreements that you have signed for, the is a perfectly reasonable and realistic clause that due to network restrictions, maintenance or issues that you may be without use of your phone for periods of time and it should not be used as a single form of communication, and this is really cause nothing works perfect.
We'll all go through it again when 4G rolls out!
exactly. no company is perfect and as the last person said - EVERYONE has problems at one point or another. i have been with 3 different providers and have had problems with each of them. i was in a vodafone store today and people are complaining left right and centre because the heard vodafone are shit. all i have to say is that i never had any service with 3 at my place and with voda i do.