26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5607 Someone from NSW thinks vodafone is a freaking joke! at 27 Dec 2010 11:38:18 PM
I was a happy customer for 10 years until they took over 3! All the problems started but I actually thought it was my fone instead of vodafone !! it got so bad that apparently i had reception but no one could call me and it didn't even go to my voicemail, it got so bad i couldn't make calls, receive calls, recieve, send text msgs or they would be delayed..

and vodafone's solution was to turn my fone off and on.. UM what i have to do that every 5 minutes just incase i might of lost connection or not..

soo pissed off i was on hold for an a hour to only be CUT OFF.. to being on hold for ANOTHER HOUR... to get thru to someone to ONLY BE CUT OFF AGAIN!!! after 4 hours of on hold and finally getting thru to someone apparently they had NO OTHER complaints about their shit ass service!! a complete JOKE!!

i told them i wanted to break my contract and they wanted me to pay $600 for the exit fee what a joke on top of that i had to go thru this bullshit investigation WASTE my saturday off work to go and CHANGE MY SIM card.. coz apparently my sim card was too old.. WHAT A JOKE!! everyone's sim card is apparently faulty!!!! THEN they wanted me to make calls and take note of the date and time and number of failed calls etc... and saying they would do an investigation of the service in my area.. HELLO .. I AM NOT HOME BOUND.. IT IS A FREAKING MOBILE FONE!! I DO GO TO OTHER AREAS AND STILL EXPRIENCE PROBLEMS!! WASTE OF FREAKING TIME AND MONEY..

they apparently were going to waive my bills... I made a complaint to the TIO (THEY R THE BEST.. TIO ALL THE WAY!!!) And after about 3 weeks of their bullshit investigation and going thru talking to a million indian people who JUST TALK DOWN TO U LIKE WAT UR SAYING IS BULLSHIT! I finally got thru to someone and told them they had 10 days to solve my problem or the TIO was getting involved... FUNNY they were QUICK to resolve my issue.. as i apparently thought they did until two months later after i changed to OPTUS!...
I received a LETTER OF DEMAND... to pay for a freakin bill that was apparenly waived!!! and when i spoke to voda fone reopened my TIO complaint.. they then told me it was sorted until TODAY i received a text msg from VodaFAIL that my bill of $4.88 was due 18th of JAN!!!!!!! WTF!!!!

They are complete JOKE! And after it's become public news that vodafone is experiencing problems my sister is speaking to someone from vodafone that is telling her that she is the first person to complain about these problems and the service is FINE in my area but funny when she told them I her own sister that lives in the SAME house as her had the same problems and that vodafone themselves did a investigation to prove that there is these issues and they let me go out of my contract for the service problem in my area and they are telling her she has no problems in her area.. UM WE LIVE IN THE SAME FREAKING HOUSE!!! THEY ARE COMPLETE LIARS AND A WASTE OF TIME!!... Not to mention if you are in dangerous situation you can't even call out from your freaking mobile for help!!! WHAT IS THE POINT!