Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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5588 Someone from QLD thinks vodafone is EPIC at 27 Dec 2010 11:14:49 PM
I am a 3 customer and after years being with the company, it has gone from bad, to worse... I upgraded my LG handset to an LG Viewty and immediatly noticed the difference in coverage, calls dropping and the Internet working less than half of the time, in places it previously had worked. I contacted 3 to complain and let them know how bad the new phone was. I went to the store and they could not exchange as they were out of stock.. After being on the phone for hours the service I got was horrible. I never returned my phone in the end (they made the experience so bad I just put up with it). I have since upgraded again with a new phone number so now have 2x $29 caps and the new Iphone4, and have to say the Internet on there is still dropping out (SICK OF READING 'COULD NOT ACTIVATE CELLULAR NETWORK!!!) In my time I have spent countless hours on the phone always falling on deaf ears, I once spent an HOUR AND HALF on hold waiting to get through to an operator!! I even had a sleep while waiting with the phone resting on my ear!! SICK OF EVERYTIME I CALL THE MESSAGE AT THE START- 'DUE TO THE RELEASE OF THE NEW IPHONE4 WE ARE EXPERIENCING A LARGE CALL VOLUME AND DELAYED WAITS MAY OCCUR!!!) well that message has been on the system for over 6 months now, just hire more f*#kn people!! Everytime a credit is arranged for my account, it never EVER happens, after it has been promised to me, so then I need to explain everything again and why I was receiving a credit and makes me feel like a liar.. I could go on all day and into the night about the problems I have had, most of all the coverage is horrible!! I work in home consultations in a new job, and while my boss was on the phone to my customer closing a deal, the phone dropped out 3 times, which im sure helped lead to the sale falling through (thats $1000 commission less in my pocket!!! THANKS FOR NOTHING 3!!!! (save the paper weight I carry around everyday!!) Jacob B