26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
5485 Someone from NSW thinks vodafone is PATRONISING at 27 Dec 2010 10:26:18 PM
I spoke to customer service last month and they treated me in such a patronising way. The call centre will do or say anything to make you go away.

Why would re-installing Windows on my Mac fix the connection problems with their USB dongle. I'm not stupid but I feel sorry for all the people that follow their instructions and waste hours of their day resetting phones and re-installing operating systems.
27 Dec 2010 10:28:19 PM: I feel your pain!..
27 Dec 2010 10:28:24 PM: I feel your pain!..
27 Dec 2010 10:28:41 PM: After NOT sorting out my call their fake stupid comments get me in a rage...

"is there anything else I can help you with"
"have a loverly day"

THEY DO NOT CARE!!!!!!!!!!!!!!!!!
27 Dec 2010 10:30:17 PM: ohhh yess!.. i just hang up!