26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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5326 Someone from NSW thinks vodafone is Extremely at 27 Dec 2010 09:34:09 PM
I thought I was going mad or there was just a problem with my own phone. I put up with this for about 2 months before finally deciding to call Vodafail. They actually allowed me to break my existing contract about 6 months too early without charge (what a miracle!) and get a free upgrade from my iPhone 3GS to an iPhone 4.

However, this did not solve the problem at all and I really started to think there must be a general problem for everyone. This was confirmed when I saw an article on smh.com.au (Sydney Morning Herald online) and I knew I was not alone and there were many other very unhappy customers suffering too.

Another further month has passed with all these extremely frustrating problems, and miraculously today (Monday 27th) it seems the problem (at least in my local area here) has finally been resolved! (yet to be fully confirmed though - but so far looks much better).

What a nightmare the past few months have been though! So many dropped calls, signal problems, texts and MMS messages taking ages to be delivered or received, terrible internet connections with constant dropouts etc etc.

Glad at least the problem seems to be over (around here anyway), but Vodafail needs to be held to account for such an horrific problem for so long! Bring on the Class Action!


Very Angry Customer.