26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5227 Someone from SA thinks vodafone is Massive FAIL at 27 Dec 2010 09:00:01 PM
I have a 24 month plan with Vodafone for both my mobile phone and internet (a USB). My phone contract is due to run out now in 4 weeks (thank goodness) but I have had on going issues with signal, service and mostly customer service. I rang Customer service on numerous occasions about my issues with coverage and a billing enquiry and was on hold for ever.

Coverage for my internet at my house is shocking, despite being told by vodafone (and showed a coverage map) that internet coverage in my area was really good. (there is also a vodafone store less than 3 kms from my house, so why are they selling internet when it doesnt work more than 3km from their shop!), Again I rang Customer Service about the issue, was on hold nearly 40 mins and then spoke to someone who barely understood a word I said and then kept trying to transfer me through to another department before even hearing the reason why I had rang. When I asked how long I had left on my contracts I got the 3rd degree and eventually told. He then insisted on transferring me through to another area which he ASSURED me could help me with my problem right now. I got transferred to a pre-recorded msg "This department is currently closed" and then I got disconnected.
So.... I went in to see someone at the shop. The girl I spoke to said "well, you only have your internet contract until January 22nd with Vodafone, so if you just put up with it until then you can change after that" This is really annoying, customers shouldnt have to 'put up with it' until the end of the contract, it should be resolved, regardless of how much is left on the contract. I have 6 months left with my mobile phone and I am NOT HAPPY!!