26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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5160 Someone from QLD thinks vodafone is Extremely fail at 27 Dec 2010 08:43:40 PM
I live in Brisbane and I have an iPhone 3GS on a 24 month contract. I was told by the sales person at the Vodafone shop how good the phone would be and that I would be more than satisfied with the service they provided. Yes i was until i walked out of the shop and tried to use it.

I have had the phone for approx 7 months now and all through that time i have experienced poorer than average service. Phone calls dropping out. Slow loading web pages or not loading at all, Delayed SMS.

I was told by the sales rep when i bought the phone that it was not locked to the Vodafone network. Wrong. When i tried to test a Telstra prepaid simm in the phone i found out the truth. Once i managed to unlock the phone by paying the ripoff fee i found out for sure how bad Vodafone service was. Web pages loaded at waht i would call standard broadband speeds on the NextG network.

I have had occasion to call Vodafone customer care and waited for 1 hour 20 mins before i hung up.

Show me how to join this class action. I am in for sure.