26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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4748 Someone from VIC thinks vodafone is No support at 27 Dec 2010 07:06:27 PM
I recently changed over to $79.00 plan which excluded voice mail but included receiving Voice mail via a text message which is fine with me as I don't get many voice messages. On receiving my last bill being $90.42 I queried this as it obviously was not the $79.00 plan I changed over to. So I rang Vodafone and had to wait 34 minutes before I got someone. On explaining my problem he confirmed that Vodafone were having some technical issues and as a goodwill gesture he would reimburse me $10.00 I complained saying if the issue is YOUR end I should be reimbursed $11.42 But I wasn't going to quibble about $1.42 so I said fine. So then I am instructed to hold so as he can switch me to another department who is authorized to reimburse this amount. So as he switches me through I GET DISCONNECTED!!! I am FUMING I called back 20 minutes ago and am AGAIN waiting as I write this to speak to a real person ... and every 60 seconds I get this recorded message(with commercials peppered throughout) of a gir's voice saying "Hang in there we'll be with you real soon." This above incident is one of many - But it's the one too many. Once I get this resolved I am dropping Vodafone for ever and changing carriers. It is now 25 minutes and still waiting ... GOOD RITTENS VODAFONE!!!