Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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4742 Someone from VIC thinks vodafone is Oh no Vodafone at 27 Dec 2010 07:05:38 PM
I have just transferred my mobile plan over to Telstra and am waiting for my internet contract to expire so I can do the same there. I could not take phone calls unless I was out the front door of my home with Vodafone and with the internet have to sit in the front lounge room to get reception. I am not in a rural area either! Also had to have my initial USB modem replaced due to a fault and for some reason I am being billed for both faulty modem (which is no longer in my possession) and new replacement modem each month. This means my account keeps being disconnected once a month due to 'unpaid bills' for a product I don't even have!! Very frustrating.