I have recently signed up to Vodafone (regretfully). I was informed that they have great coverage by a reprsentative of the provider. My phone is used for a combination of work and personal circumstances. I called Vodafone shortly after signing up as I was having continuing issues with the phone dropping out and needing to make multiple calls to have 1 conversation. I called them on 9.11.10 to voice my concerns and was placed on a customer service line for 1 hour before I decided to hang up and send them an email. I then had to endure a pop up reminding me of their remarkable coverage prior to finally sending the email reminding them that I had concerns that the statements made regarding their 92% coverage in their pop up did not seem correct to me. I received an email apparently identfying the status of this issue as "solved" and providing me with a number to call. I persevered with the issue and called again (hold it - that is 4 call attemts in one sitting - 1 dropping out whilst on the line to them) to the customer service line to again voice my concerns. I have been told to try someone elses phone or change sims to make sure it is not a phone problem as apparently my issue is not a service orientated one. They made no attempts to assist me in addressing this. I informed them I have been with 3 other providers and have never had this issue. Whilst they were informing me it was not likely to be a service issue as it did not happen consistently, I informed them that this happened regularly (as I travel a lot) and there are definite spots where it drops out suggesting it may be a coverage issue. I also informed them that I use my phone for work and require it as a security measure as I am often in my client's home assessing them for medicolegal cases and as such need a reliable phone in the instance that I may encounter aggression and need to call for assistance. I advised of my concerns that I can not rely on my phone for this. It is embarrassing when I am speaking with key stakeholders and clients that my phone drops out. The service I have been provided with is less than satisfactory. I advised them during my last conversation to not even bother sending me the bill and they may wish to check how many calls I make during 1 transaction. I have received my bill and assume that they have not checked my bill. They also told me ther were no service issues with my area - I advised them I bought the phone in the local area and was advised of the exemplary coverage. I advised them that this considered that should the issue be demonstrated to be coverage I would not be happy. I cant beleive I am locked in for 2 years - I am worried about what it will do with my business and what should happen if I need to alert someone of a safety issue for me or a client. The service is a joke. If it were a shop, I wouldn't have gone back after the first time. Their statements of service do not equate to what they can provide. Thank you for this page, goodness knows it was needed