Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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452 Someone from NSW thinks vodafone is Worst service provider ever at 17 Dec 2010 04:30:12 PM
What is going on with their service (lack of)???? For the last 3-4 months, I have been experiencing 'unable to connect' messages when I am literally standing on the street in Sydney CBD. If you can't get reception in the heart of Sydney, where else are you going to be able to use your phone???? My latest phone bill was $500 - when I enquired why it was so high, the service rep told me alot of it was due to voicemail. What do you expect when for the last few months, my phone doesn't connect when people try to call through and are automatically switched over to voicemail....??? Not only that, messages (both voice and text) can be delayed for hours. Calls drop-out so I am constantly calling people back. My husband who is also on Vodafone contract has been experiencing the exact same problems. What a joke!