I have had a contract with Vodafone for approx two years now. Although I've never had a problem with Customer Service per say; the Network is pathetic ! I live in Darwin in the Northern Suburbs District & work in the City district. Although Darwin may seem to be classed as a "remote" area, it's still no excuse for the such horrible Network Service I get. Both in the City & the Suburbs I get 1-3 bars of reception usually, & when receiving text messages they are some what delayed anywhere between 5minutes & an hour ! (according to the time stamp that also comes through), this is especially when I receive messages from other Vodafone Users. Attempts to make phone calls can sometimes not even be worth the try; as %50 if the calls I make Im usually met with the now all too familiar "beep, beep, beep", or be half way through the conversation (again more frequently with other Voda Users) and the call drops out with a message on my screen saying "Call Failed". I work in Car Rental and use my Mobile phone to organise many aspects of my day; getting through this efficiently and smoothly is impossible with the Vodafone Network & if the problem pursits will definately NOT be renewing my contract by the end of it. It's simply not worth the distress & especially the inconvinieces it causes for me in my Job ! So, do you think Vodafone will seriously get off their ass and do anything about it ? After numerous phone enquires, they're not even worth my time to go in and directly deal with them; I think NOT !
From one User who definately will not associate with Vodafone again unless they start to value their Clients & provide a more efficient service !