Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
420 Someone from NSW thinks vodafone is Major Fail at 17 Dec 2010 03:49:53 PM
I have been a Vodafone customer for over 5 years now. Last year I signed into a mobile broadband internet contract at $40 month. Their broadband service is hopeless! Can never get a signal and when I do it drops out within minutes. Since June of last year I have been paying for a service that doesn't work. I have phoned numerous times to report the issues only to be sent another modem, another SIM and a wireless dock all of which have failed. For four months now I have been calling to complain about the service and register the problem. I am always told that the "cancellation team" will phone back but they never do. After waiting on hold for over an hour last week I finally was able to speak to someone who informed me that the matter needed to be investigated and that I could not break my contract without paying a fee. A fee! I've been paying $40 per month for a service that doesn't work! After informing Vodafone that I would be taking my complain further they decided to reduce my mobile broadband from $40 month to $10 and was told that this was a very good offer! They fail to see that I am stil paying for a service that doesn't work. I will be taking this further as this is in no way good enough.
Another issue (not a major one but still an issue) I have informed Vodafone of my change of address six times over the past 12 months yet they still have the previous address listed.
Had it!
Another issue (not a major one but still an issue) I have informed Vodafone of my change of address six times over the past 12 months yet they still have the previous address listed.
Had it!