26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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4083 Someone from VIC thinks vodafone is 'If I could get to your website, I wouldnt be ringing up with a problem in the first place; at 27 Dec 2010 05:20:43 PM
Rubbishly slow connection is now a can't connect one. Phone them up, get told it will take over 30mins to get through so they can call me back. Start entering my vodaphone mobile number, and it says, after 3 digits, that its an invalid number. Try again, and get disconnected before I have entered it. Phone them back, this time hanging on and get disconnected after 21 mins waiting. Phone them again, leave landline number. 1.5 hours later, get called back by someone who doesnt understand english, gets me to reset my phone to factory, before saying I should back it up, then fails to fix my problem anyway!