26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3993 Someone from SA thinks vodafone is at 27 Dec 2010 05:07:47 PM
Fortunately I am no longer with Vodafone but still keep getting my phone bill which is in credit. I switched from a plan to a prepaid and had a $30+ credit. I had enough of going some days with 12 hours plus of no coverage (even though they checked their computers and there was nothing wrong with my area) so I switched providers. I asked for a refund of my credit but was told as it was paid via BPay I needed to provide an original of my bank statement showing when it was paid. I told them to get lost, they aren't getting an original of my bank statement which shows my account details and all my transactions. Have been told what to do by the ombudsman but after previous attempts, honestly cant be bothered