26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3806 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 04:42:27 PM
I was a 15 year customer of Vodafone and was, up until the last few years, a happy customer. Then they started by forcing me to accept emailed bills (I need Hardcopy bills for tax purposes) which meant they shifted a small but not inconsiderable cost upon me. Then I started to notice an increase in dropped calls, poor reception, and delayed delivery of SMS and voicemails. Needless to say I paid my way out of my latest contract and moved to Telstra. Telstra have been fantastic: cheaper, far far better coverage, and immediate delivery of voicemails. I won't be returning to Vodafone, and intend to transfer my wife's mobile over to Telstra ASAP.