26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3774 Someone from ACT thinks vodafone is Big Fail at 27 Dec 2010 04:39:57 PM
Signed a 2 year contract in Nov 2009 and have had nothing but problems since. 2 software reloads and a new handset have made no difference. Call dropouts and no reception in places like Batemans Bay and Narooma. Add to tath the terrible assistance you get when you ring them, and Vodaphone is simply a joke.

My plan was to sit it out til Nov 2012 when my contract would be up. However with this website, maybe something can be done to show Vodaphone they can't offer a service that doesn't actually exist.

The fact they came out on the news tonight and apologised for the bad service shows they know something is wrong.

Looing forward to seeing what happens from here.................