26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3385 Someone from QLD thinks vodafone is Doesn't work and don't want to fix it at 27 Dec 2010 04:08:00 PM
Vodafone's SMTP server is broken for over 4 months and no plans to fix it, and they tell me all I can do is to keep calling them each day (and wait on hold for 1-2 hour before they pick up) and continue to be told "we still don't know". Store staff refuse to help with tech support as the wait is too long for vodafone's technical assistance and they have other things to do. Billing is incorrect each month and I'm charged excess use fees even though I'm still under my cap, after 3 people acknowledge the problem and fail to fix it, the fourth says the problem doesn't exist and I imagined my conversations with the previous 3 support agents as they have no record of it.

After I involved the TIO they released me from my contract and waived remaining bills if I leave the same day, admitting they cannot provide the service they advertised due to network issues. I'm now with Telstra who give me consistently strong signal, fast performance and I can even send emails again.