Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
3299 Someone from NSW thinks vodafone is epic fail at 27 Dec 2010 03:52:27 PM
Using an iPhone over the vodafone network,
I estimate around 30% of my emails were not delivered.
After 6 weeks of telephone calls and venting to the Mumbi call centre
I finally got a tech to admit they had a problem with the network, and that messages from the vodafone server to www were being bounced by other service providers because of spam issues.
On one of my phone calls, I was on hold for over 3 hours
to "customer care" in Hobart. I had a meeting to attend
so had to cancel the call without ever being answered.
I left messages on the "complaint" section of vodafone website,
where a response within 48 hours is offered. I am still waiting.
The iPhone is now replaced with a Blackberry, and email issues are resolved.
I noticed yesterday the service had dropped back to Edge.
I estimate around 30% of my emails were not delivered.
After 6 weeks of telephone calls and venting to the Mumbi call centre
I finally got a tech to admit they had a problem with the network, and that messages from the vodafone server to www were being bounced by other service providers because of spam issues.
On one of my phone calls, I was on hold for over 3 hours
to "customer care" in Hobart. I had a meeting to attend
so had to cancel the call without ever being answered.
I left messages on the "complaint" section of vodafone website,
where a response within 48 hours is offered. I am still waiting.
The iPhone is now replaced with a Blackberry, and email issues are resolved.
I noticed yesterday the service had dropped back to Edge.